(Senior) UX Researcher (f/m/d)

Permanent contract, full-time, Cologne

Who we are


We are part of the team behind Kaufland.de: Several thousand merchants and millions of products make our multi-channel portal one of the largest marketplaces in Germany. Our work is characterised by a dynamic corporate culture, with a start-up mentality and the opportunities offered by a large corporation in the background. We combine knowledge and many years of experience in e-commerce with flat hierarchies and a highly motivated team. Whether as an intern or an executive: We take every idea seriously, because we want to work together in shaping the future of e-commerce!

We love flexibility!  That's why we offer you a modern workplace in our office in Cologne / Darmstadt / Düsseldorf, while at the same time giving you the opportunity to work on a mobile basis in consultation with your manager. We want to offer you the most attractive workplace in e-commerce and a maximum of flexibility for your personal work-life balance.

Day-by-day, our development team of about 190 experts pursues the goal of creating the best-possible customer shopping experience for the Kaufland.de marketplace. We are here to inspire millions of customers, to help them find, purchase and get the things they love. To enrich the lives of our customers, we collaborate in cross-functional teams, in which product owners, product designers, frontend and backend engineers, data scientists and lean managers join forces. Details regarding the challenges of the respective product areas can be found here:  https://www.real-digital.de/team/tech/


Your tasks – this is what awaits you in detail
  • You support the product teams during planning, execution and analysis process of qualitative and quantitative user research activities
  • You organize remote usability labs (based on prototypes) and other user research activities, prepare questionnaires and test scenarios independently
  • You work together with product teams to derive actionable recommendations from the user research activities
  • You spread knowledge about how to plan and execute user research within the company and coach colleagues in conducting user research studies
  • You also work together with the UXR team and contribute to improve research operations and processes
  • You steadily work on enhancing and expanding the set of research methods

Your profile – this is what we expect from you
  • You have profound experience in qualitative and quantitative user research activities (e.g., user interviews, market analysis, online surveys, A/B testing, rapid prototyping and heuristic analysis)
  • You have an in-depth expertise in UX methods and a comprehensive understanding of customer-centric agile product development
  • You know how to conduct research at the different stages of the product development process (generative setting, solution validation or end-to-end)
  • You have a good understanding of statistical methods and a distinct capability of analytical thinking
  • You possess a proactive mindset, enjoy taking on responsibility and transferring knowledge
  • You feel confident in giving presentations and working with stakeholders to understand complex requirements
  • You speak English (and ideally also German) fluently

What we offer


  • Modern workplaces in our office and at the same time the possibility to work mobile in agreement with your manager
  • A highly-motivated and qualified team from different fields and numerous nations
  • A sophisticated product with millions of users and a broadly-based technology stack
  • A dynamic environment with a start-up mentality, no superfluous red tape and hierarchy, as well as plenty of courage and trust to break new ground
  • Free choice of hardware – we provide you with the development environment of your choice
  • Always up-to-date – you receive four days of special leave and a budget of €1,300 per year to attend relevant fairs and conferences
  • Top conditions at the Urban Sports Club for fitness, team sports, yoga and more

Why are you the perfect fit for this position? Don't bother with cover letters - we're interested in facts and figures.

Apply here
Your contact person: Hanna Frost
real.digital
real,- Digital Payment & Technology Services GmbH*
Habsburgerring 2
50674 Köln

*Our company will be renamed in the future for company law reasons.

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