Product Owner - Customer Care (f/m/d)

Permanent contract, full-time, Cologne

Who we are

We are real.digital: Several thousand dealers and millions of products make our multi-channel portal one of the largest marketplaces in Germany. Our work is characterised by a dynamic corporate culture, with a start-up mentality and the opportunities offered by a large corporation in the background. We combine knowledge and many years of experience in e-commerce with flat hierarchies and a highly motivated team. Whether as an intern or an executive: We take every idea seriously, because we want to work together in shaping the future of e-commerce!

Day-by-day, our development team of about 100 experts pursues the goal of developing the best products and optimising the shopping experience. Our domains operate along the customer journey to ensure that we always keep an eye on the customers’ needs and can deal with new challenges promptly. Whether AdTec, After Sales, Checkout & Accounting, or Logistics, we drive developments forward and have great freedom regarding technical aspects. Details regarding the challenges of the respective domains can be found here  https://www.real-digital.de/team/tech/

Based on your professional experience, you are ready to take ownership and bridge the gap between business and technology?

Your tasks – this is what awaits you in detail

  • As our product owner for our ticket systems you are primarily responsible for creating a vision and further developing the product
  • Based on a dedicated roadmap you will build a product which makes every day work efficient for our call center agents and allows excellence in customer service
  • You will have enormous impact on the customer experience and plenty of freedom to bring in your own creative ideas
  • You work with a dedicated product team to create a highly scalable solution and build products that will improve constantly

Your profile – this is what we expect from you

  • You have already gained a very good insight into product topics in the past and enjoy taking on responsibility – from the idea to implementation
  • You always think and act customer-oriented and develop the vision of the product with passion
  • Your work is characterised by agility and a high degree of freedom when it comes to taking decisions
  • You feel secure in communicating with developers as well as with UX and UI experts and convince with your hands-on mentality
  • You have a structured and result-oriented way of working, a confident appearance, and you enjoy teamwork

What we offer

  • A highly-motivated and qualified team from different fields and numerous nations
  • A sophisticated product with millions of users and a broadly-based technology stack
  • A dynamic environment with a start-up mentality, no superfluous red tape and hierarchy, as well as plenty of courage and trust to break new ground
  • A central, modern office in the heart of Cologne
  • Free choice of hardware – we provide you with the development environment of your choice
  • Always up-to-date – you receive four days of special leave and a budget of €1,300 per year to attend relevant fairs and conferences
Why are you the perfect fit for this position? Don't bother with cover letters - we're interested in facts and figures!
Apply here
Your contact person: Marion Graßler
real.digital
real,- Digital Payment & Technology Services GmbH
Habsburgerring 2
50674 Köln