Employee (f/m/d) Key Account Management (Czech/Slovak)

PERMANENT CONTRACT, FULL-TIME, COLOGNE/ DARMSTADT / REMOTE

Who we are


We are part of the team behind Kaufland.de: Several thousand merchants and millions of products make our multi-channel portal one of the largest marketplaces in Germany. Our work is characterised by a dynamic corporate culture, with a start-up mentality and the opportunities offered by a large corporation in the background. We combine knowledge and many years of experience in e-commerce with flat hierarchies and a highly motivated team. Whether as an intern or an executive: We take every idea seriously, because we want to work together in shaping the future of e-commerce!

We love flexibility! We offer you the best environment to work in a flexible and focused way: You decide whether you want to work in our office in Cologne // Darmstadt while at the same time having the opportunity to work remotely. We want to offer you the most attractive workplace in e-commerce and a maximum of flexibility for your personal work-life balance.

The cooperation with our seller is one of the most important tasks of the marketplace management. We play a key role in ensuring that our customers find a wide range of products on Kaufland.de and, as event managers, in making our company and our brand even better known.

Your tasks - this is what awaits you in detail


  • You support our Key Account Management in their daily business operations
  • You are responsible for the telephone and email support of our Czech and Slovak merchants
  • Based on predefined service KPIs, you manage our processes and actively improve the performance of our Czech   and Slovak merchants
  • You introduce new processes and improve existing ones.
  • You carry out exciting projects

Your profile - this is what we expect from you


  • You have a university degree focusing on economics or a commercial apprenticeship
  • You ideally possess professional experience in the field of Customer Service, Account Management, or Internal Sales (B2C or B2B)
  • You have distinct communication skills and your analytical & conceptual strength always brings you forward
  • You are characterized by your proactive attitude, a strong team spirit and you have the desire to improve and to evolve processes
  • You have very good English and Czech or Slovak language skills, and ideally have good German language skills

What we offer

  • Work as you feel comfortable! You decide whether you want to work in the office or remotely. We offer you the best possible flexibility in terms of working hours and location. Create your own work-life!
  • A highly dynamic, international and ambitious team
  • Ownership from day one
  • Very flat hierarchies
  • A unique corporate culture with unforgettable team events
  • Top conditions at the Urban Sports Club for fitness, team sports, yoga and more

Check out our Principles & our blog for even more insights into our company culture!

To enable a smooth application process and to process your application optimally, Kaufland Digital Services GmbH & Co. KG as the responsible body collects, processes and uses relevant personal data (e.g. through interviews, CVs, obtaining references from third parties named by you). By sending us your application documents, you agree to the processing of your data within the scope of the application process.

Why are you the perfect fit for this position? Don't bother with cover letters - we're interested in facts and figures!


Bewerben
Your contact person: Michèle Dyllong
On behalf of:
real,- Digital Payment & Technology Services GmbH
Habsburgerring 2
50674 Köln

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