Which of your skills and experiences will take us to the next level together?
Perhaps one thing is a belief that data and metrics are really important, and my experience translating that into priorities and actions. For example, as a B2C internet company, we kind of live or die by metrics that are related to the behavior and satisfaction of our customers.
On the engineering side, there are also metrics which are internal but still really important guides to whether we are moving in the right direction. Things like metrics for velocity, but also metrics on the production side around reliability, performance, and so on.
Also, there is a difference between having metrics to observe trends and having metrics that are the things you’re explicitly trying to move. In my experience, you have to be quite careful in picking those target metrics – because you can’t move them all at the same time. It’s important both to have a sharp focus and to make sure that the metrics are aligned to the right level or team within the organization. There is nothing worse than being responsible for moving a number that actually you don’t have the power yourself or within your team to move – it’s a recipe for failure and disappointment. Metrics can be really powerful – but you have to take care with how you turn them into objectives.